Definition: spoken and not written Level: C2
她做出了口头承诺会还钱。
She made a ___verbal promise to return the money.
他们达成了口头协议，没有签署任何文件。
They reached a ___verbal agreement without signing any documents.
我期望收到关于我投诉的书面或口头回复。
I expect a reply, either written or ___verbal, regarding my complaint.
