那家旅游公司道了歉，并给了我们全额退款。

The holiday company apologized and gave us a full ___refund.

我期待为这个有瑕疵的产品获得全额退款。

I am expecting a full ___refund for the faulty product.

顾客因为商品损坏要求退款。

The customer demanded a ___refund because the item was damaged.