公司有新的处理投诉的程序。

The company has new ___procedures for dealing with complaints.

你必须始终遵循正确的程序。

You must follow correct ___procedure at all times.

尽管程序混乱，但它是成功的，许多人想参加明年的节日。

Despite being [a] disorganised ___procedure, it was successful and many people wanted to attend next year's festival.