公司有处理投诉的新程序。
The company has new ___procedures for dealing with complaints.
你必须始终遵循正确的程序。
You must follow correct ___procedure at all times.
总之,如果您能发送更多关于申请程序的信息,我将非常感激。
In conclusion, I would be very grateful if you could send me additional information on the application ___procedure.