公司有处理投诉的新程序。

The company has new ___procedures for dealing with complaints.

你必须始终遵循正确的程序。

You must follow correct ___procedure at all times.

总之，如果您能发送更多关于申请程序的信息，我将非常感激。

In conclusion, I would be very grateful if you could send me additional information on the application ___procedure.